The Property & Asset Management team are hiring an experienced Senior Facilities Manager, to work within the London team on the assets of our high profile client base, working from our Covent Garden offices. We are seeking an individual with a desire to use their existing experience and skills whilst becoming a committed part of the successful HTC brand and management ethos. Seeking new ways to improve and innovate existing delivery should always be a priority.
Hartnell Taylor Cook LLP offer a comprehensive property and asset management service and our approach offers the best possible prospect for our clients. Individually and collectively, we take pride in delivering a first class service and we do this by taking a detailed and integrated approach to property management, facilities management and accounting.
The Hartnell Taylor Cook Facilities Management team is driven by a passion for doing the job to the highest standards, with a shared vision and the ability to work cooperatively, consistently and in a determined fashion. HTC FM are strong on communication and, in working in partnership with Property Managers, aim to provide the best level of service. Having an equal voice in decision making, and on how each asset is managed, is crucial to this.
Support for junior members of the FM team also forms a key part to the role; ensuring that Coordinators have the correct flow of information from all parts of the business to ensure systems run effectively.
The role of a Senior Facilities Manager requires a high level of organisation as well as an ability to operate as part of a team. This hands-on role brings responsibility and overall accountability for the day-to-day operation of our managed portfolio. Your key responsibility will be to ensure that each asset is managed to the highest standards including the FM activities of both our in house team and the activities of service partners and contractors.
The candidate will need to be a good communicator, be self-motivated and have a good eye for detail whist embracing the strong techniques and delivery that HTC are proud of.
Key Responsibilities:
- To maintain a strong partnership with the property managers, ensuring regular meetings take place and all support mechanisms are in place for efficient and consistent property management of the asset.
- Fully embrace our use of eLogs and S2 Riskwise CAFM systems. This is fundamental to the role and way we wish to approach Facilities Management.
- Ensure all asset hard and soft services are specified correctly, tendered and in place to meet any operational need.
- To develop and maintain a positive image of the asset.
- To monitor all activities relating to the site(s), reporting and taking action as appropriate.
- Regular inspections of the building fabric and hard and soft services.
- To work with key stakeholders to ensure a maintenance and repair programme is in place.
- To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required.
- To liaise with tenants and deal with any operational queries they might have.
- To attend tenants’ meetings with and without the surveying team.
- To be responsible for Health and Safety, compliance and risk management on site, along with associated records.
- To be responsible for environmental management on site, in compliance with policy.
- To organise fire and other safety evacuations and arrange an emergency plan.
- To liaise with local authorities as appropriate.
- To proactively manage risk and deal with insurance issues on site.
- To ensure the property achieves the KPIs set by the client, in conjunction with other stakeholders.
- To manage major work programmes on site, acting as the liaison point for all parties involved.
- To produce regular reports to operational team, as required.
- Ensure procurement is carried out in line with company policy.
- Inform your line manager of any issues inservice delivery, either internal or through supplier so as these can me addressed at the required level.
- Develop and review at appropriate intervals suitable management procedures for individual buildings to include but not limited to Occupiers Handbook, Contractor Rule etc.
- Assist with management of onsite staff including building managers, site receptionists and security guards- where applicable.
- Excellent interpersonal skills
Skills and Experience:-
- A proven track record in facilities management, responsibility for on-site staff and ensuring business operational and financial targets are met.
- Experience of offices and retail property is essential. Experience of development sites, and public body sites would be helpful.
- Constantly updating knowledge of legislation relating to facilities management.
- Able to build and maintain client relationships.
- Confidence in meeting any (internal and external) and resolving performance needs.
- Understand the client’s investment objectives.
- Able to build and maintain tenant/customer relationships.
- Able to build and maintain supplier relationships.
- Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements and ensuring that the service charge budget is prepared in advance.
- A good understanding of contracts and procurement.
- Be able to specify services, tender contracts and select service providers.
- Understand how property is constructed and how ‘plant’ works.
- Know and be able to apply legislation and policies relating to Environmental protection
- Hold a full UK driving licence
- Familiar with CAFM and popular accountancy/invoicing software.
- Show a confident approach and strong interpersonal skills. Solid communication skills both orally and written to ensure a professional approach to all situations.
- Ability to work independently and resolve issues using knowledge and experience.
- Proactive in supporting junior members of staff and offering guidance to the team on best practice..
- Have a strong work ethic and take ‘ownership’ of the role.
- Hold a NEBOSH qualification or be willing to work towards
- To be willing to work towards a Diploma in Risk Management
What we can offer you:
- Competitive salary
- Bonus scheme
- Car allowance
- 25 days’ annual leave, plus bank holidays
- Mobile telephone
- Laptop
- Auto enrolment pension scheme (5% Employee, 4% Employer)
- Life insurance 4 x salary
- Flexible benefits including health cash plan, Holiday purchase, Cycle to work, gym and retail discounts
- Employee Assistance Program
- Volunteering policy
- Professional subscription/fees
- Continuing Professional Development
Hartnell Taylor Cook is an equal opportunity employer and is fully committed to a policy of treating all of its employees and job applicants equally. Our Equality & Diversity policy is available on request.
If you wish to send your CV or require further information on the vacancy then please contact Kate Davis, Talent Manager:- Email:[email protected]
