Shopping Centre Manager (3 days P/W), Cheshunt.
As the Shopping Centre Manager you will be at the heart of the retail operation, working closely with the wider management team where you will be responsible for delivering high stands of customer service whilst ensuring a positive image of designated buildings.
It is imperative that strong relationships are established and cultivated with tenants, municipal and other local stakeholders. You will be responsible for all operational activities on designated buildings and shared services.
Key responsibilities: –
- To develop and maintain good relationships with tenants, municipal and other local stakeholders, the customer base for designated buildings generally.
- To contribute to the marketing and promotional strategy agreed with clients and operate it in practice with third party marketing consultants.
- To develop and maintain ways of measuring the value of that strategy and report to clients accordingly.
- Establish ‘value for money’ strategies for delivering the management service with approved budgets.
- Prepare, monitor and reconcile service charge budgets.
- Check and approve expenditure against service charge budgets.
- Maintain regular and effective communication with clients and tenants.
- Manage site based staff, ensuring all people related policies and procedures are followed
- Maintain regular and effective communication with internal colleagues in the Property and Asset Management department, support functions in and across the wider firm.
- Monitor works conducted/service provided by suppliers
- Audit and inspect supplier delivery
- Measure and report supplier performance against agreed SLAs
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
- Work effectively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree and manage capital replacement programmes
- Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
- Undertake regular building inspections, complete reports and initiate/progress any required works
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards
- Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
- Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
Skills and Experience: –
- Demonstrable experience in Facilities Management / Shopping Centre Management
- Trained to IOSH or NEBOSH equivalent
- Strong commercial awareness from experience and/or qualification
- Basic accountancy skills
- Cost control, variance and forecasting reporting
- Strong information technology skills including ‘Word’, ‘Excel’, ‘PowerPoint’, ‘Riskwise’ and ‘Elogbooks’ to a minimum of intermediate level
- Staff management experience
- Good knowledge of drafting specifications and management of performance based contracts
- Working knowledge of health and safety legislation as applied to managed commercial property
- Experience of financial management for service charges and budgeting on multi-let properties
Personal attributes: –
- Excellent interpersonal, written and verbal communication skills
- Strong levels of organisation and prioritisation skills
- Ability to work flexibly and on own initiative
- Ability to manage priorities and meet client expectations
- Innovative problem solver with strong attention to detail
- Good knowledge of Microsoft Office including Word, Excel and Outlook
- Excellent client interfacing skills
What we can offer you: –
- Competitive salary
- Bonus scheme
- Car allowance
- 25 days annual leave (pro rata) plus bank holidays
- Mobile telephone
- Laptop
- Auto enrolment pension scheme (5% Employee, 4% Employer)
- Life insurance 4 x salary
- Flexible benefits including health cash plan, Holiday purchase, Cycle to work, gym and retail discounts
- Employee Assistance Program
- Volunteering policy
- Professional subscription/fees
- Continuing Professional Development
Hartnell Taylor Cook is an equal opportunity employer and is fully committed to a policy of treating all of its employees and job applicants equally. Our Equality & Diversity policy is available on request.
If you wish to send your CV or require further information on the vacancy then please contact Kate Davis, Talent Manager:– Email: [email protected]
