We’re looking for a proactive Administrative Lead to take ownership of the Commercial Property & Asset Management team’s administrative function—streamlining cyclical processes, embedding best practice, and creating structured, efficient ways of working with our surveyors, client accountants and facilities managers. If you enjoy improving how things get done and coaching others to adopt better processes, this role is for you.
Hartnell Taylor Cook LLP is an Independent Commercial Property Consultant dedicated to maximising our clients’ property returns whether they are an owner, an occupier, an investor or a developer.
We provide a comprehensive service covering all aspects of Commercial Property located throughout the UK with an established reputation for our specialist knowledge of retail property nationwide and all facets of the commercial property market located throughout the South West.
Key responsibilities:
- Own day‑to‑day property administration: keep departmental trackers current, manage document control and filing, and ensure our records are accurate and audit‑ready.
- Make the cyclical work effortless: support service charge budgets, electricity recharging, arrears reporting and similar recurring tasks—driving automation and standardisation to improve efficiency, save time and reduce risk.
- Assist in Redesigning and improving processes: map what we do today, identify inefficiencies, and recommend clearer procedures and policies that lift quality, speed and compliance. Once processes and approaches are agreed to then implement effectively.
- Enable structured task transfer: work with surveyors, client accountants and facilities managers to ensure the right work sits with the right people, moving more tasks to administrators in a consistent, controlled way.
- Coach and mentor admins: set standards and best practice, then help/mentor colleagues to perform at a consistently high level.
- Be a ‘critical friend’: constructively challenge how we operate, bringing ideas that improve service delivery and support our broader departmental strategy.
Skills and Experience:
- Proven experience in a property administration or operations role (commercial real estate or facilities environment ideal).
- Strength in process design, documentation, and continuous improvement—you’re comfortable mapping workflows and closing gaps.
- Excellent written/telephone communication skills; you can align stakeholders and lead adoption of new ways of working.
- High attention to detail, strong organisation and time management; able to juggle cyclical deadlines with some reactive tasks.
- Confident user of Microsoft 365 and property management systems; comfortable with trackers, dashboards and data accuracy.
- A self‑motivated, ownership mindset—you care about outcomes and see task through from concept to implementation.
Why join us:
- Impact: your work will materially lift capacity across the team and improve client service.
- Autonomy: the mandate to design and embed better processes, not just maintain the ‘status quo’.
- Growth: mentor others, shape standards, and be part of a team that values caring, accountability and continuous improvement.
What we can offer you:
- Competitive Salary
- Profit share bonus scheme
- 25 days’ annual leave, plus bank holidays
- Auto enrolment Pension Scheme
- Life Insurance 4 x Salary
- Flexible benefits including Health Cash plan, Cycle to work, Holiday purchase and retail discounts
- Professional Subscription/fees
- Continuing professional development
If you wish to send your CV or require further information on the vacancy then please contact Leanne Jonas, Director – Head of People:- Email: [email protected]
